صباحكم فل
انا عندي سؤال بالواجب وبصرااحة مافهمت منة الا انة يحتاج برنامج الراد
وانا مو فاهمة كيف استخدمة
اللي يفهم يساعدي ع اللحل بالتفصييييل
وهذا السؤال كامل
Background
This part requires you to submit a copy of your RAD file associated with your answer to Question 2. This Question involves a design task and a report using the CSLU Toolkit as described in detail below.
In designated parts of the question, marks will also be awarded for good communication skills; that is, for the structure, style, grammar, punctuation and spelling.
In this module, your focus was on how humans interact with and control various forms of information technology and communication systems, and in particular, the role that speech might play in facilitating such interaction. The module has encouraged you to learn through experimentation and reflection using the CSLU Toolkit.
This question provides you with an opportunity to demonstrate your understanding of each of the following:
• use of speech dialogues within an HTI context;
• the use of flowcharts to document a sequential process;
• the conversion of a paper design to a practical application;
• the review process undertaken during the course of design activities
Scenario:
The development of machines that are able to sustain a conversation with a human being has long been a challenging goal. The need for a dialogue component in a system for human-machine interaction arises for several reasons. Often the user does not express his requirement with a single sentence, because that would be impractical; assistance is then expected from the system, so that the interaction may naturally flow in the course of several dialogue turns. Moreover, a dialogue manager should take care of identifying, and recovering from, speech recognition and understanding errors.
Voice Recognition Toyota Car Service System. (VRTCS) system that speaks to the customer with a combination of fixed voice menus and real time data from databases. The customer responds by speaking words or short phrases. VRTCS systems allow customer to book service and purchase cars 24 hours a day.
Voice response solutions can improve the speed, accuracy and reliability of service to customers. The solution enabled VRTCS to increase the customer satisfaction rates, improve the service's quality and enhance overall operational efficiency.
VRTCS system had to deal with increasingly high volumes of incoming calls, a large number of abandoned calls and many frustrated customers. VRTCS needed to quickly improve its customer service, reduce the duration of calls and queries, and automate as many parts of the support process as possible. The solution offer voice recognition system that allows the student to select his/her service required:
1- There are 2 Service Options:
a- Appointment Booking for Service
b- Car Purchase
2- The customer could now easily and quickly select their car make over the phone, as a following:
a- “Appointment Booking” had six different options for the working days: “Saturday”, “Sunday”, “Monday”, “Tuesday”, “Wednesday” and “Thursday”. In each of these options SMS confirmation message of service date will be sent to customers’ mobile phone.
b- “Car Purchase” had four different car models: “Lexus”, “Avalon”, “Camry”, and “Corolla”. In each of these options the customer need to select the color of car: “Magnetic Gray”, “Super White”, “Black” and “Aloe Green”. A confirmation message will be played as follows: “Your selected car is booked for you, please visit our showroom to finalize the purchase”.
Imagine that you are part of this VRTCS system, and you have been given the task of designing and developing a simulation of a suitable voice recognition system using the CSLU Toolkit. Your task in this assignment is to construct a speech dialogue application that will provide the user interface to the main application programs in the VRTCS.
At present the project roadmap is very general, we will assume that the system receive commands from the phone, sends commands to a specific system while producing synthesized texts and displaying a corresponding message. This particular has a straightforward operating mode with a voice recognition interface and will provide the following functions:
- Be friendly and welcoming
- Ask the customer to enter his/her option
- Wait until receive a command from phone.
- Identify the origin of the message (is it for “Appointment Booking” or “Car Purchase”).
- The customer can select his/her choice in each option.
- Wait until receive a command from phone.
- Confirm that the option is correct
- SMS confirmation message will be sent to customer mobile phone
- Finish the transaction in a friendly manner
- Be able to manage any predictable errors made by the customer.
You have been allocated the following tasks:
a- Preliminary design of the overall system.
b- Development of a simulated interface, using the RAD application of the CSLU
c- An evaluation of the potential of this approach.
Tasks
a) Draw an annotated flow chart representing the process for programming and designing the VRTCS. Your flowchart must indicate the various elements of the user interface speech, display and show how user errors will be handled. [15 marks]
b) Create a working RAD simulation for the VRTCS. Your ‘RAD’ file (which is the file format produced by the CSLU toolkit) must be submitted with this assignment in order for your tutor to run your VRTCS simulation. [25 marks]
c) Prepare a written evaluation for VRTCS to go with the simulation that describes:
• your design, including decisions and assumptions you have made in reaching your design,
• your experience of building and testing the RAD simulation,
• Your assessment of the viability of such a speech interface and any issues the team will need to consider if the prototype is put into development.
Your account should be between 700 – 850 words long.
At the end of your answer state the total number of words you have written for part (c). Your word count should include any headings, subheadings and tables you have used but may exclude figure captions. You will be penalized if you do not supply a word count and if you do not keep within the given limits.
