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 |  موضوع: Exclusive offer course ITIL foundation v3 in , Egypt 2011-10-12, 18:27 | |
| This
3-day course is designed for IT professionals who are responsible for
delivering IT services in an organization, and need the concepts of IT
Service Management (ITSM), based on Version 3 of the IT Infrastructure
Library
Exclusive offer course ITIL foundation v3 1250 EGY only instead of 2500 in Cairo, Egypt Training Course ITIL Foundation V3
This exciting and dynamic 3-day course introduces learners to the
lifecycle of managing IT services to deliver to business expectations.
As well as an engaging, case study based approach to learning the core
disciplines of the ITIL best practice, this course also positions the
student to successfully complete the associated exam, required for entry
into the future ITIL Version 3 intermediate level training courses or
current Version 2 Service Manager Courses.
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further
enhances alignment to the business while demonstrating business value,
ROI and enabling IT to solve specific operational needs.
Prerequisites:
None, although a familiarity with IT service delivery will be beneficial.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process Owners, IT Developers, Service Providers, System
Integrators
Learning Objectives:
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organization Logistics:
Classroom instructor course
Whiteboard, Data show, flipchart
15 students maximum
Course runs 6:00 pm - 10:00 pm for 3 days
Coffee break with snacks
Students receive a copy of the classroom presentation material.
For more information please contact us at [ندعوك للتسجيل في المنتدى أو التعريف بنفسك لمعاينة هذا الرابط]
A2zegypt is an Information Technology (IT) and business process services
provider. A2zegypt offers a broad range of services from IT strategy
setting and IT consultancy through systems integration to comprehensive
outsourcing of IT or business functions.
We provide comprehensive services from consulting to complete
outsourcing. We have extensive capabilities to manage, enhance and
support the IT and business processes of large and small Organizations.
In support of this, we have the expertise to develop overall IT
strategies and help our clients stay on the edge of business and
technology innovation.
Secure your business operations so you can better focus on
opportunities. We do it by creating visibility throughout all layers of
your enterprise: exposing cause-and-effect relationships between
strategy, business processes, applications and infrastructure.
We combine expertise in
* Consulting
* Systems integration
* Outsourcing
* Server technology
* Project Management
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